Mentorship Manager

Your role is:

To ensure that entrepreneurs receive the maximum value by leveraging the support available through the BCoEC’s volunteer network, in particular, the mentors, coaches and professional service providers. Specifically, this role is the conduit that links entrepreneurs to this available service and manages the relationships on all sides. This role reports to the Entrepreneur Programme Director (EPD) and has a regional remit.

Your key responsibilities include (but are not limited to):

• Mentorship, Coaching, PSP:

• Work closely with the EPD to execute strategy for an integrated program of support through volunteers, keeping in line with overall BCoEC objectives in its drive to maintain its position as the gold standard in the Caribbean

• Work with the EPD and Operations Manager to identify and implement necessary systems and training to lead to the efficient delivery of this support to the entrepreneurs.
• Manage BCoEC’s programme delivery of mentorship, coaching and professional services in an integrated way, including:
  
  • • • Recruiting (of volunteers)
      • Interviewing & Vetting (of volunteers)
      • Training (of both volunteers and OEs)
      • Matching (of both)
      • Recording (of both)
      • Monitoring (of both)
      • Reporting (of both)
• Develop agreements and partnerships with third party suppliers and other partners to further the program in a positive way
• Provide guidelines, quality assurance, support and oversight for aspects of the program being implemented in other regions.
• Support to Training
  • Work closely with the Entrepreneur Training & Development Manager to develop training material to assist with the programme delivery by volunteers (Mentors, Coaches, Professional Service Providers)
  • Provide support in evaluating entrepreneurs and volunteers

• Data Collection and Analysis

• • • Actively participate in the continuous improvement of the systems necessary for relationship management (e.g. CRM)
    • Keep up-to-date records of all relevant interactions with the entrepreneurs and volunteers

• Monitor data collection

• Deliver and analyze surveys and results
• On-Line Moderation
• • Provide support for moderating online community discussions through our social media tools

You should be:

• Extremely pleasant and warm with great interpersonal and relationship-building skills
• Passionate about entrepreneurs with the willingness to go above and beyond for them
• Highly organized with strong attention to detail
• An active listener with the ability to synthesize high level information
• Strongly collaborative with the ability to influence and facilitate team building across all teams within the Caribbean
• A quick learner with the ability to work in a fast paced and dynamic environment
• Flexible with changing workloads

You should have:

• A Bachelor’s degree in Business Studies, Human Resource Management or a related field
• At least three (3) years experience in a Relationship Management Role
• A high level of comfort with IT systems and processes (experience with Salesforce CRM is ideal)
• Experience working with entrepreneurs
• Excellent written and verbal communication skills
• Strong time management & planning skills
• Significant experience with Microsoft products (Word, Excel, PowerPoint)
• Significant experience with cloud-based technologies
• Experience with Google Apps is a plus

The Entrepreneur Mentorship Manager works in a standard office environment at the BCoEC.

He/She works a standard work week – Mondays to Fridays from 9:00am to 5:00pm.

At this time, we are only able to consider applicants who have the right to work in Jamaica.

If you strongly believe you are a great fit for this position, we encourage you to apply now by sending your C.V. via Caribbean Jobs by May 26, 2017.